FAQ

All sales are final. We do not accept returns for refund or exchange, at the exception of items damaged in transit. Refunds: To be eligible for a refund for whatever reason, you must first email us within 7 days of receiving your parcel. We will ship out a replacement for damaged items, if available. If a replacement is not available, we will refund the full purchase price of your item. Lost or Stolen Packages: Wacky Cycle is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information & shipping carrier information for the customer to investigate.

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.

Support Team: wacky@wackycycle.com

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

We offer Free shipping worldwide on orders over $75, for shipping times please refer to the (Shipping Info?) tab on our product pages!

All of our prices are displayed in USD.

We currently only accept credit card payments and PayPal. More payment methods will be added in the future.